Ecommerce has redefined the marketplace, altered business strategies, and allowed global competition between local businesses. The term "electronic commerce" has evolved from meaning simply electronic shopping to representing all aspects of business and market processes enabled by the Internet and other digital technologies.
Today's tourism business emphasis is on ecommerce — rapid electronic interactions enabled by the Internet and other connected computer and telephone networks. Rapid business transactions in taking booking deposits and unparallelled access to information is changing consumer behavior and expectations. The ability to "BOOK NOW" is driving more sales.
Many small tourism businesses assume that the Internet has little value to them because they feel that their service cannot be easily sold online due to all sorts of old traditional ideas. But inexpensive information processing and electronic media can help most small tourism businesses provide better, faster customer service and communication.