Establishing a Web Presence from a Small Island

Even if you choose not to sell online by taking credit cards, a business Web site can be a virtual marketing brochure that you can update on demand with little or no cost. Your presence on the Internet can be a useful marketing tool by providing richer pre-sale information or post-visit contact. This might temporarily differentiate your resort or operation from your competitors'. Emarketing has lessened the disadvantage that small businesses in the outer islands have faced for years when competing with larger businesses with broadband and communications galore.

Ecommerce has redefined the marketplace, altered business strategies, and allowed global competition between local businesses. The term "electronic commerce" has evolved from meaning simply electronic shopping to representing all aspects of business and market processes enabled by the Internet and other digital technologies.

Today's tourism business emphasis is on ecommerce — rapid electronic interactions enabled by the Internet and other connected computer and telephone networks. Rapid business transactions in taking booking deposits and unparallelled access to information is changing consumer behavior and expectations. The ability to "BOOK NOW" is driving more sales.

Many small tourism businesses assume that the Internet has little value to them because they feel that their service cannot be easily sold online due to all sorts of old traditional ideas. But inexpensive information processing and electronic media can help most small tourism businesses provide better, faster customer service and communication.