- Do you have a New Year’s aim to rank higher on TripAdvisor?
- Wouldn’t you love to be one of the hotel’s featured on the “Visiting [insert your region here]” page?
Finally, we have the facts! Increasing your TripAdvisor score DOES benefit your hotel’s bottom line.
The percentage of online travel shoppers consulting reviews at Tripadvisor prior to booking a hotel room has steadily increased over time,
If a hotel increases its review scores by 1 point on a 5-point scale, then the hotel can increase its price by 11.2 percent and still maintain the same occupancy or market share, A 1-percent increase in a hotel’s online reputation score leads up to a 0.89-percent increase in price as measured by the hotel’s average daily rate (ADR). This 1-percent increase in reputation also leads to an occupancy increase of up to 0.54 percent, Also this same 1-percent reputation improvement leads up to a 1.42-percent increase in revenue per available room (RevPar). Learn more about our Increase Your TripAdvisor Rankings package and get that extra 11.2% price increase!
First, the majority of the guidelines out there state the obvious. Listen to your guests’ comments and make some changes. Naturally, common sense can be used here. However, if a pattern is detected take the hint. For example, I like fluffy pillows and comfortable mattresses and I look for that before choosing a new hotel. If I see multiple reviews that reference “pillows are flat as pancakes,” I will be moving on.
That’s not very helpful you say? I am stating the obvious? Below are a few more tips and tricks I found.
- Manage your hotel listing. Find your hotel on their site, scroll to the bottom and click on the link “Manage Your Listing.”Register yourself as the owner of the page. After you verify ownership, update and correct items such as hotel name, address, and amenities. Does a description need to be added? What about professional photos? Travelers love pictures! Additionally, review traveler photos. Are they appropriate and accurate?By doing this, you are optimizing your page which shows activity. Google loves that! So does TripAdvisor.
- After you’re registered, set up email alerts. You will then be notified when a new review is posted.
- Don’t forget to respond to the reviews. TA strongly suggests the hotel reply to the negative reviews. I say, reply to them all! Why should only the negatives get all the attention? It’s like ignoring your well-behaved child because his sibling is out of control. Offer the love to your happy guests too. We all like to be acknowledged once in a while. You are reinforcing positive behavior (back to the kids’ reference).
- In regards to the negative reviews, take the high road. Be polite and professional no matter how insulting the reviewer was. Also, it is safe to state you’re sorry for the inconvenience. If you plan on doing something about the issue, let the reviewer know. Remember, the reviewer and 50 million 3 of his closest friends are watching.
- Take note of TripAdvisor’s rules. “Don’t set TripAdvisor as the homepage on the hotel’s business center computers. Don’t encourage guests to review the hotel on TripAdvisor while on property. Don’t test the system with false reviews.” 2 TA monitors that. They’ll flag your account-which you want to prevent.
- Encourage your guests to post reviews. According to an EHotelier article “Your property’s ranking is affected by a number of factors including quantity of reviews, actual ratings from the reviews, and whether the reviews are out of date – the more current a review, the more positive an impact it will have on your property’s ranking.” Did you catch that? Newer, positive reviews are the name of the game here.
- There are a few convenient options on the hotel owner’s page to make it easy for guests to post a review. As a reminder for a guest after he/she checks out, Trip Advisor has links available that can be added to a post-stay email.
- Customizable widgets for your website are available to either display current reviews, write a review or display “Recommended on Trip Advisor.” 5 There are even some unique ones such as “What’s nearby” which helps visitors find nearby amenities, “hotel availability” and “check rates.”
- Encourage staff to ask guests about their stay and if all is well, ask them to write a review. The Owner’s Center also has flyers and customizable reminder cards available to hand out.
- Actively encourage new reviews. Pages with older reviews lose their ranking.