Owning a Tourism Business is awesome

25 Sept 2022

How Erik built a tour operator business from scratch (and how he sold it.)

San Francisco tour founder Erik Hormann started with one Volkswagen bus and built a thriving vintage van tour business. 

After 5 years, he sold it to new owners, bringing the business full circle. 

This is his story and it is packed with lessons and advice for tour operators.

24 Sept 2022

Women in Travel: The Highs and Lows of Changing your Career into Tours &...

All Things Legal! - 199

Airbnb to Kickstart Experiences After 2-Year Pause

 Airbnb mothballed its experiences business — and ceased investing in hotels — at the beginning of the pandemic, but CEO Brian Chesky said earlier this week that Airbnb will begin to invest in its experiences business again in 2023 after a two-year pause.

A file photo of an Airbnb host greeting participants in a bread-baking experience. Source: Airbnb

“It’s ready to invest like significantly in this business again,” he said.

Trotting out another e-commerce buzzword after discussing funnels, namely “flywheels,” Chesky argued that Airbnb’s homes and experiences businesses would invigorate each other.

“We have some really exciting things in the roadmap,” Chesky said, including for 2023. “And I think that experience is a great flywheel for homes because, again, the number one thing in travel is you want to have direct traffic, booking something unique that you can’t find anywhere else.”

Booking.com: Attractions Won’t Be a ‘Huge Money Spinner’

Booking Holdings Chief Financial Officer David Goulden, speaking at an Evercore technology conference September 8, noted that the company transitioned from a “homegrown acquisition strategy” for tours and activities — when it acquired Fareharbor in 2018 — to a partnerships model, such as through deals with TUI Musement and Viator.

He added that the market size and transaction values for attractions are not as substantial as for accommodations or flights.

“So I don’t think it will be a huge money spinner for us, but it’s certainly something that will create, I think, a lot of value for our customers, therefore, something we want to continue to focus on,” Goulden said.

Dennis Schaal, Skift

7 May 2021

SEO and Google's Upcoming Core Web Vitals Update

 

Some of you have heard of it already. One of Google's most recent developments has been its Core Web Vitals update. This update adds three search signals to contribute to a website's rankings in search engines. Google plans to launch the update starting this coming June, making it one of the key marketing elements of the year for webmasters to consider. If you're unfamiliar with Core Web Vitals and what this update means for your online marketing efforts, there are certain aspects you should know about and steps you can take to prepare your website for optimal performance.

 

What Are Core Web Vitals?

 

Specifically, Google's Core Web Vitals update will contribute three of seven new ranking signals that affect a website's "page experience" score. These signals include:

 

  • Largest Contentful Paint (LCP) -- Pertains to a webpage's loading speed and visuals
  • First Input Delay (FID) -- Indicates a webpage's interactivity
  • Cumulative Layout Shift (CLS) -- Applies to webpages' visual stability

 

Core Web Vitals serve as direct ranking signals, but the exact weight of these signals is still unclear. More details below on each of them. The idea behind these signals is for Google to ensure that websites provide visitors with the optimal user experience, which is an aspect that Google has been increasingly emphasizing over the years.

 

If a website features "poor" Core Web Vitals, it will be disqualified from "Top Stories" results and Accelerated Mobile Pages (AMP), the latter of which is vital for webpages to appear in mobile search results. To make sure your website performs the way it should, there are some ways to optimize your website and boost your page experience score.

 

 

How to Optimize for Core Web Vitals

 

To help you prepare your website for Core Web Vitals and achieve a high page experience score, implement the following steps.

 

 

Optimize Your Website for Mobile Responsiveness

 

Every webpage on your website should be optimized for mobile users. A majority of visitors are likely to visit your site through mobile, and the user experience (UX) design of your site could deter many visitors if you're not making it mobile-ready.

 

Make sure your webpages fit on mobile screens and that different features continue to work on a mobile browser. You can test mobile usability through Google Search Console, and manually test the site on your own mobile device to see if everything is accessible and looks good.

 

Optimize LCP with Preloaded Elements

 

You can accelerate page loading speeds by preloading certain resources on your webpages, which can positively impact your site's LCP metric, or Largest Contentful Paint. Tools like Chrome DevTools can reveal which on-page elements are your LCPs, which you can then optimize to load faster by prioritizing certain elements above the rest of the page.

 

Improve FID by Optimizing Your Website's Reaction Time

 

The FID, or First Input Delay metric, measures the amount of time it takes for users to wait for the browser to respond to any type of action taken on your webpages. If it takes too long for the browser to react, visitors could be quick to leave your site.

 

One of the main causes of a long FID is long tasks, which are a kind of JavaScript code that may cause issues with a website, including unresponsiveness or even freezing. Minimizing those tasks can help improve FID. You can use Chrome DevTools to identify long tasks and find out what's behind them. From there, you can take steps to break them up into smaller tasks.

 

Take CLS into Account by Creating Sufficient Space for Visuals

 

You can optimize for CLS, or Cumulative Layout Shift, by making sure there's enough space on the page for visual elements, including images and embeds. If you don't create sufficient space for these elements, they may shift as the page loads, which could rearrange content on the page, potentially frustrating the user and causing them to click on the wrong link or other assets. Simply reserve areas of the page for different elements, which will make sure the page loads uniformly for each user.

 

Get Rid of Annoying Pop-ups and Other Obstructions

 

In optimizing the usability of your website to appeal to every user and improve Core Web Vitals, you should also consider the effect that pop-ups or other obstructions may have on user experience. While you may want to prompt users to subscribe, take advantage of a sale, or perform another task with a pop-up window, keep your pop-ups within view without preventing the user from browsing your site. You can achieve this by having pop-ups appear toward the bottom or top of the page as opposed to the center, and make it easy for users to click out of the pop-up to resume browsing the full page.

 

Keep Your Website Consistently Secure

 

In addition to usability, a core component of any website is a secure browsing experience. People want to know that the information they submit on your site is secure and that they won't encounter any risks that may compromise their systems.

 

In addition to ensuring that your website doesn't expose users to phishing, malware, or other malicious content, you should use a secure HTTPS connection for each page as opposed to HTTP. More tech-savvy users may be quicker to trust your website if they see that it includes an HTTPS certificate that keeps their information out of the wrong hands.

 

Maintain an Optimal User Experience

 

Ultimately, the best way to optimize your website for Core Web Vitals is to consistently facilitate a good user experience. By keeping your website visually organized, mobile-friendly, fast to load, unobstructed, and secure, you'll be able to earn a higher page experience score that keeps you on Google's good side. You'll also improve your credibility among users if they have a good impression of your website from the start of their browsing journey. When you combine these efforts with a comprehensive SEO strategy, you'll be able to appear on top of search engine results pages (SERPs) and keep people on your website once they land there.

22 Jun 2020

10 Attraction and Experiences Reopening Best Practices

Our friends at Redeam have created a helpful info-graphic for those reopening to the public. These are excellent suggestions and a great reminder that reassuring your customers is an essential task in the coming months.



15 Jun 2020

Share Your Safety Measures with Travellers

74% of surveyed travellers said a checklist of safety measures on Tripadvisor listings would be very or extremely helpful.* To help rebuild traveller confidence, we’re launching our new Travel Safe initiative, which allows partners to share a checklist of their safety measures and their overall response to COVID-19. Businesses that activate the checklist will benefit from:
Listing Page Updates
Capture traveller attention with a notification at the top of your listing page that links to your safety measures and COVID-19 response
Enhanced Traveller Reviews
Gather information from recent visitors about their safety experience at your hotel with an enhanced review questionnaire
COVID-19 Search Filter [launching 23 June]
Increase your visibility and drive bookings by ensuring that travellers find you when they search for hotels that have added their safety precautions
You can add your safety measures in your Management Center beginning on 16th June. If you activate them by 19th June, you’ll be included in the launch of the overall COVID-19 search filter for travellers. In the meantime, you can check out our recent webinar for more information about traveller safety.

https://goto.webcasts.com/viewer/event.jsp?ei=1324248&tp_key=3e335a6257


Watch Webinar

12 Jun 2020

Hospitality Health Check - How to Make the Best of Your Brand Website

Despite the unprecedented challenges we currently face, some hoteliers have used this quiet period as an opportunity to review their current sales, marketing and operational strategies. Get advice from hotel tech experts and plan for your recovery.

IDeaS has collaborated with a few industry partners to deliver a series of Hospitality Health Check webinars to provide professional insights and suggestions on how to stay competitive and refine your business strategies.

Please join us for the next 15-minute webinar in partnership with D-EDGE: “Revenue by Direct Booking – How to Make the Best of Your Brand Website.” Click here to view the details.

More health check videos are coming with different topics covering Competitive Intelligence, Channel Management, and Distribution & Optimisation.

Enjoy the videos and stay healthy!

IDeaS partnered with D-EDGE, the industry leader in hotel digital marketing and distribution technology, to help hoteliers review their current digital marketing and brand website strategies, and to optimise revenue by direct booking.

Watch the video for information on:

  • Making the best of your online storefront
  • Building an effective hotel brand website (7 tips)
  • Tracking the success of brand website marketing initiatives
  • Driving revenue by direct booking
  • What to do differently for building a website in China

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