Owning a Tourism Business is awesome

9 May 2017

Journey of a TripAdvisor Review

The journey starts when someone writes a review of your business... but it doesn’t end there.

Watch our short video to see how TripAdvisor ensures the integrity of reviews before they’re published,  keeping them honest and useful for travellers and businesses alike.

Ever wondered what steps TripAdvisor takes to moderate reviews? Watch the short video above to learn more about:
  • The technology TripAdvisor uses to track and evaluate reviews,
  • What happens when we spot a suspicious review,
  • The three main types of fake or biased reviews and how we catch them,
  • The role of our investigations team, and 
  • What businesses can do to request an investigation

For more information about our reviews guidelines, click here.

Journey of a TripAdvisor Review

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